Our service that stands the test of time
A reliable bus is essential. At Autobus Thomas, our vision of a service that stands the test of time is simple: to provide you with the products, expertise, and support you need to ensure the continuity of your operations, day after day. We believe in the power of dual reliability: that of our Thomas Built Buses, which are sturdy and safe, and that of our team’s service, which is always there and committed to the success of your operations. Because at the end of the day, what really matters is that your buses are on the road, not in the garage.
Far Beyond the Sale
Delivering a bus isn’t the end of our work. It marks the beginning of a positive business relationship. Before the purchase, we advise you on finding the solution best suited to your specific needs. Throughout the process, we guide you every step of the way. After delivery, we remain available to support your fleet throughout its entire service life.
Our teams understand your vehicles, your operational challenges, and the demands of your environment. This knowledge allows us to respond quickly and offer solutions tailored to your situation. We’ve always prioritized long-term relationships built on trust, responsiveness, and keeping our promises. Because a true partner does more than just sell a bus—they’re there when you need them.
An accessible team
When a question arises or a vehicle needs service, you need quick answers and effective support. That’s why our team prioritizes a simple, direct, and personal approach. We take the time to get to know our customers, their fleets, and their day-to-day realities so we can offer personalized and relevant service. At Autobus Thomas, accessibility is more than a commitment—it’s how we work.
Why Choose Us?
- Platinum Certification from the Manufacturer
- Preliminary diagnosis within 24 hours through the Premier Assessment program
- Mechanical, bodywork, and parts all under one roof
- Over 46 years of experience in the transportation industry
- A team that understands every aspect of the buses it distributes
When every day counts, having access to the right resources makes all the difference.
Trust built over time
In our industry, trust isn’t earned in a single meeting. It’s built over the years through service calls, timely advice, and solutions found when operations must continue.
For several generations, we have been supporting transport companies that entrust us with their fleets year after year. Many of these companies are family-owned and have grown alongside us. These long-lasting relationships reflect our approach: being there for our customers, keeping our promises, and remaining available when it really matters. The trust that binds us to them has been built trip after trip, season after season.
A partner for the entire lifespan of your fleet
A fleet’s needs change over time. So does our support. From purchasing a new bus to tracking recalls, and handling the repairs and adjustments needed over the years, our team is always by your side. We work every day to preserve the value and performance of your buses. Our goal is for you to be able to count on the same partner, from the first kilometer to your next purchase.
Platinum Support
Our Platinum Support certification reflects our commitment to providing efficient service centered on our customers’ needs. Based on best practices from the North American network, this program emphasizes simple principles: listening carefully, acting quickly, understanding the realities of transit operators, and continuously improving our processes. For our customers, this means a skilled team, efficient processes, and reliable support to keep every bus on the road, day after day.
