Platinum Support – an overview

Platinum Support is a Thomas Built North American dealer certification program that focuses on optimizing the customer experience to provide first-rate, value-added service while encouraging efficient operations.

1

Have a long-term vision and invest in tomorrow

2

Go see

3

Put yourself in the customer’s shoes

4

Empower people to perform well

5

Share openly and borrow proudly

6

Choose the right process

7

Learn quickly from success and failure

8

Respect, support and challenge partners and suppliers

9

Keep it simple