Platinum Support – an overview
Platinum Support is a Thomas Built North American dealer certification program that focuses on optimizing the customer experience to provide first-rate, value-added service while encouraging efficient operations.
1
Have a long-term vision and invest in tomorrow
2
Go see
3
Put yourself in the customer’s shoes
4
Empower people to perform well
5
Share openly and borrow proudly
6
Choose the right process
7
Learn quickly from success and failure
8
Respect, support and challenge partners and suppliers
9